Healthcare

Elevating Customers to Raving Fan Status.

In the realm of customer service, understanding and meeting your customers’ needs is paramount, regardless of the industry. Let’s explore how the principles of listening, asking sincerely, offering more than just a product or service, and knowing when to ignore can be applied specifically to the HR Technology, Healthcare, and Construction industries. HR Technology Industry […]

Unique Solutions To The Worsening Healthcare Crisis

We need a combination of the RIGHT Technology and Supporting Services to solve this Crisis.  Tech Solutions like SaaS Automation and Ai all backed up by customer service that will then support the “Humans” on all sides of the table whether they are the patient/client the nurse/practioner or the employer/hiring manager etc.  Technology without purpose […]

Customer Service Deep Dive

Customer service remains a pivotal factor in the success of any business, especially within the Healthcare, HR Technology, and Construction industries. In these sectors, the quality of customer interactions can significantly influence client satisfaction and loyalty. Providing a streamlined, efficient, and enjoyable experience is essential for encouraging repeat business and generating positive word-of-mouth recommendations. Understanding […]

Healthcare Struggles and Ai Solutions

Lately, I have been reading many research papers, sparked by my first hand experience with the elderly in my family dealing with the Emergency Hospitals, Regional Hospitals, labs, physical therapy organizations all in person and on the phone……..So many on the patient and provider sides are struggling, I believe that these are the top ways […]